Privacy Policy

1. Introduction

Welcome to Lugmatic ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website and mobile applications.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products, or when you participate in activities on the platform (such as live streaming or gifting).

• Personal Information: Name, email address, usernames, passwords, and contact preferences.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number. All payment data is stored by our payment processor (Stripe).
• Usage Data: Automatically collected information regarding how you access and use the platform, including device information, IP address, and streaming history.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

• To facilitate account creation and logon process.
• To post testimonials and manage user profiles.
• To request feedback and contact you about your use of our platform.
• To manage the virtual economy, processing payouts to artists and deducting coin balances.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

5. Contact Us

If you have questions or comments about this notice, you may email us at support@lugmatic.com.